Refunds & Returns
Last updated August 5, 2026
Correctly fulfilled, conforming products are final sale. This policy explains the limited remedies available for an incorrect item, transit damage, or confirmed non-delivery.
Cancellations
Contact support@manyaminos.com immediately if an order must be cancelled. Cancellation is available only before fulfillment begins and is not guaranteed after an order is accepted or prepared for shipment.
Incorrect or Damaged Shipments
Report an incorrect item or visible transit damage within 48 hours after delivery. Include the order number, product and batch information, a description of the problem, and clear photographs of the shipping container, label, vial, and damage where applicable. Keep all packaging while the claim is reviewed.
Non-Delivery
If tracking does not show delivery, contact support@manyaminos.com within 21 days after the estimated delivery date. If tracking shows delivered but the package was not received, contact us within 48 hours of the recorded delivery time. We may require carrier confirmation or completion of a carrier investigation before approving a remedy.
Items Not Eligible for Return
- Opened, used, altered, relabeled, improperly stored, or temperature-exposed material
- Change-of-mind purchases
- Claims submitted outside the applicable reporting window
- Returns sent without prior written authorization
Authorization and Remedies
Do not send material back unless we issue written return instructions. For an approved claim, Many Aminos may provide a conforming replacement or refund the affected item to the original payment method. If a return is required for a verified incorrect or damaged shipment, we will provide return instructions and cover the authorized return-shipping cost.
Approved refunds are initiated within 5–10 business days. Your financial institution may require additional time to post the credit.
Nothing in this policy limits a right or remedy that cannot legally be excluded.
